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General Conditions of Carriage for Passengers and Baggage

1.1. Expressions used in these General Conditions of Carriage for Passengers and Baggage (hereinafter – the Conditions of Carriage) have the following meaning: 

1.1.1. “We”, “our”, “ourselves”, and “us”, or “Small Planet”, means Small Planet Airlines UAB (Lithuania), Small Planet Airlines Sp. z o. o. (Poland), or Small Planet Airlines GmbH (Germany).

1.1.2. “You”, “your”, and “yourself” means any person, except members of the crew, carried or to be carried in an aircraft, named in the ticket or the List of Passengers (see also definition for "Passenger”). 

1.1.3. “BAGGAGE” means your personal property accompanying you in connection with your flight. Unless otherwise specified, it consists of both checked and Unchecked Baggage. 

1.1.4. “BAGGAGE CHECK” means the document which confirms carriage of your Checked Baggage. 

1.1.5. “BAGGAGE IDENTIFICATION TAG” means a document issued during check-in of the Baggage and used solely for marking and identifying each portion of your Checked Baggage. 

1.1.6. “TICKET” means a material or electronic document, including the Flight Coupon and Passenger Coupon, that entitles you to travel on a certain flight and is an integral part of the Conditions of Contract conditions (see also definition for “Conditions of Contract”).

1.1.7. “DAYS” mean calendar days. 

1.1.8. “PROHIBITED ITEMS” as specified in Article 8.3 mean items that can be used to perform Unlawful Acts or the items that have not been properly declared according to the valid legal acts and rules or that are prohibited by legislation to be carried on an aircraft or by passengers or in unchecked baggage to be brought on board of an aircraft or to a controlled zone or to be carried in the checked Baggage, especially dangerous goods and hazard classes as listed in Annex 18 to the Convention on International Civil Aviation (ICAO) signed on December 7, 1944 in Chicago. 

1.1.9. “PASSENGER COUPON” means the part of the Ticket issued by or on behalf of Small Planet provided to you and which should be retained by you both during and after the journey. 

1.1.10. “PASSENGER” means any person except members of the crew, carried or to be carried in an aircraft upon consent of Small Planet, pursuant to the Ticket and/or the List of Passengers (see also definition for “you”, “your”, and “yourself”). 

1.1.11. “LIST OF PASSENGERS” means a list of Passengers provided to us by the Client for a certain flight performed under the agreement entered into with the Client along with the list of persons who have separately acquired Tickets for the particular flight. 

1.1.12. “TRAVEL DOCUMENTS” mean the passport or ID card, invitation, visa, insurance, health certificates, vaccination certificates, any and all entry and exit documents, as well as any other documents which are necessary for the relevant Carriage.  

1.1.13. “CONVENTIONS” means any of the following applicable documents and their annexes, whenever applicable in a specific case: 
  • The Convention for Unification of Certain Rules related to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention); 
  • The Warsaw Convention as amended at the Hague on 28 September 1955; 
  • The Warsaw Convention as amended by the Additional Protocol No. 1 in Montreal (1975); 
  • The Warsaw Convention as amended at the Hague and by Additional Protocol No. 2 in Hague and Montreal (1975); 
  • The Warsaw Convention as amended by Additional Protocol No. 4 (1975) in Hague and Montreal; 
  • The Guadalajara supplementary Convention (1961) (Guadalajara); 
  • The Convention for Unification of Certain Rules related to International Carriage by Air, signed in Montreal on 28 May 1999 (hereinafter referred to as the Montreal Convention);
  • Tokyo Convention on Offences and Certain Other Acts Committed on Board of the Aircraft signed in 1963;
  • Chicago Convention of International Civil Aviation (ICAO) signed on 7 December 1944. 

1.1.14. “COUPON” means a paper flight coupon and/or an electronic coupon, each of which entitle the named Passenger to travel on a certain flight identified on it. 

1.1.15. “FORCE MAJEURE” means special circumstances which could not have been predicted or avoided and the consequences of which could not have been evaded even if all reasonable measures were taken. 

1.1.16. “UNLAWFUL ACT” means unlawful actions (action or omission to act) or attempts to perform such actions, which pose a threat to the safety of civil aviation, air transport, life or health of people, and other well-being protected by law. Furthermore, it means actions which, regardless of whether they constitute unlawful acts or not, may result or result in danger for the safety of the aircraft and the people or property on board the aircraft, or pose a threat to the order and/or discipline on board the aircraft, including but not limited to acts of unlawful interference as defined in the Chicago Convention of International Civil Aviation (ICAO) signed on 7 December 1944, Annex 17.  

1.1.17. “UNCHECKED BAGGAGE” means any of your Baggage other than the Checked Baggage that you take with you on board the aircraft. 

1.1.18. “AIRLINE DESIGNATOR CODE” means the two characters or three letters which identify certain air carriers.

1.1.19. “CHECK-IN DEADLINE” means the time limit by which you must have completed check-in formalities and received your boarding pass. 

1.1.20. “CHECKED BAGGAGE” means Baggage of which we take custody in the Baggage hold of the aircraft and for which we have issued a Baggage Check. 

1.1.21. “FLIGHT COUPON” means that part of the Ticket that bears the words “Good for Passage”. In the case of an electronic Ticket this means an electronic Flight Coupon. The Flight Coupon specifies the places of your departure and destination. 

1.1.22. “SDR” means a Special Drawing Right as defined by the International Monetary Fund. 

1.1.23. “CONDITIONS OF CONTRACT” mean conditions stipulated or provided together with your Ticket and/or these Conditions of Carriage. The specification on the Ticket “Subject to Conditions of Contract” means reference to these Conditions of Carriage. 

1.1.24. “STOPOVER” means a scheduled stop on your journey, at a point between the place of departure and the place of destination. 

1.1.25. “CARRIAGE” means every type of carriage of Passengers, Baggage, animals and/or freight against charge or free-of-charge, if operated by Small Planet or one of its vicarious agents as operating air carrier, whether in connection with a package tour, as dynamic packaging or as only-flight-booking through a Client. 

1.1.26. “CLIENT” means a person/entity with which we have entered into a charter flight, block seat agreement. Charter flight or block seat agreements are agreements on the basis of which we provide air carriage services.

1.1.27. "DAMAGE” means death or bodily injury of a Passenger, or partial or total loss of the Baggage, including theft from the Baggage, arising out of or in connection with Carriage or other services performed by us. 

1.1.28. “AUTHORISED REPRESENTATIVE” means sales agents, ground handling agents, Clients.
2.1. GENERAL 

2.1.1. Except as provided in Articles 2.2 and 2.3, these Conditions of Carriage of Small Planet apply only to the flights where our name or our Airline Designator Code is indicated in the Ticket for that flight. 
2.1.2. In exceptional cases, when we are not able to perform the Carriage due to extraordinary circumstances, in order to reduce the delay, on the basis of our agreements with other carriers the flight may be performed by another carrier not indicated in the Ticket. In such case, we and/or the Client shall inform the Passengers in due time before departure about the actual carrier operating the flight.

2.2. OVERRIDING LAW 

2.2.1. If these Conditions of Carriage or parts thereof contravene with the applicable law, the law shall prevail. 
2.2.2. If any of the provisions of these Conditions of Carriage expire, become invalid, or not mandatory, this will not affect or prejudice the validity, legality, and mandatory nature of other provisions of these Conditions of Carriage. 

2.3. CONDITIONS OF CARRIAGE PREVAIL OVER REGULATIONS, TOUR OPERATOR TERMS

2.3.1. Except as otherwise provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other our regulations dealing with the issues discussed in these Conditions of Carriage, these Conditions of Carriage shall prevail.
2.3.2. If the Carriage is booked through a tour operator, its terms and conditions shall apply in addition to the present Conditions of Carriage. In case of any discrepancies or controversies between the terms and conditions of the tour operator and these Conditions of Carriage with regard to the operational aspects of the Carriage (such as, but not limited to, check-in, refusal of transportation, baggage allowance, pets), these Conditions of Carriage shall prevail. 
 
3.1. GENERAL  

3.1.1. We will provide Carriage only to the Passenger named in the Ticket (confirmation of reservation) for a certain flight and upon presentation of valid and complete Travel Documents and/or the List of Passengers for a certain Carriage. During check-in flight you must prove your identity by providing the proper passport or identification card (for minors: children’s identification card or passport, where required, additional travel document) so that we can identify that you are the person named in the Ticket and/or the List of Passengers. If we have information that your Ticket may have been acquired unlawfully, we reserve the right to request you to submit additional details or information related to the acquisition of your Ticket. 
3.1.2. Tickets purchased are not transferable. Only the person named on the Ticket is permitted to travel using the Ticket. The Ticket purchased from our Authorised Representative is non-refundable, i.e., the Passenger may not return his Ticket to us and request a refund. The Ticket purchased directly from us may be refunded only as expressly provided in these Conditions of Carriage.
3.1.3. You will not be allowed to travel if you fail to provide a valid Ticket (confirmation of reservation) for a certain flight and a valid identity document, required by law travel documents and/or visas and, in the case of an electronic Ticket, your data regarding the acquisition of the Ticket is not available in the electronic ticketing database. 
3.1.4. The Ticket is a valuable document and you should take appropriate measures to safeguard it and ensure it is not lost, stolen or damaged. This provision is not applicable to an electronic Ticket.
3.1.5. In case the Passenger misses the check-in deadline for boarding the flight without prior communication to us, we are entitled, also according to bilateral agreements with Clients, where applicable, to cancel all remaining Coupons for further flight segments booked by the Passenger.

3.2. PERIOD OF VALIDITY 

A reservation made directly from us for a flight operated by us is valid only for the flight(s), date(s) and route specified on the confirmation/Itinerary and cannot be used with any other carrier.  However, if the Ticket is purchased directly from us, flights’ date(s) may be changed, if permitted in accordance with our regulations, subject to payment of any applicable flight change fee(s) plus any difference in price between the total amount originally paid and the total amount due for the new booking that may be available at the time.

3.3. THE USE OF COUPONS 

3.3.1. The Ticket you have purchased is valid only for the Carriage as shown on the Flight Coupon(s), from the place of departure to the final destination and only for Carriage in the flight class only on the date and on the flight, which reservation is for. 
3.3.2. If you fail without an advance notice to us to arrive for your flight, subject to applicable terms and tariff conditions, we may cancel other flights on your order i.e. seats reserved for you on those flights. If you give an advance notice to us about your failure to arrive for the flight, we will not cancel your subsequent flight reservations, but in such case conditions laid down in Articles 3.3.3 and 3.3.4 will apply. 
3.3.3. If you wish to make any changes to the Ticket according to the tariff applied to your Ticket, you should contact the Authorised Representative who issued the Ticket to you or us, if we issued you the Ticket directly, in advance. You may be asked to pay an administrative fee for any changes to the Ticket and, in case you change the flight date and there is no vacant seat on the flight requested by you at the same tariff as yours, you will have to pay the price difference as well.  
3.3.4. Please note that no change of the flight route is allowed, unless we cancelled the flight and we offer to change the original flight route for you at your discretion as an alternative that will be similar or close to the primary route. 

3.4. NAME OF THE CARRIER 

Instead of our name on the Ticket, our Airline Designator Code or an abbreviation of our name may be specified. You can request the information about us from the Client and/or find it on our website www.smallplanet.aero. The airline, that name, Airline Designator Code or an abbreviation is indicated on the ticket shall be held responsible for the flight.

3.5 CONTACT

3.5.1. Contact will be made with Passengers via the e-mail address, and occasionally by text message to the mobile number, as provided at the time of making the reservation in respect of schedule change(s), flight cancellation or general correspondence. 
3.5.2 Any complaints or claims will be accepted by mail, fax or by using the applicable online claim forms found on http://claims.smallplanet.aero:8080/public/app/claim-submission?locale=en. Unless otherwise specifically requested, you are advised to submit copies of any documents only, as documents will not be retained or returned by the carrier.
 
4.1. FARES, REBOOKING, NAME CHANGE, CANCELLATION 

4.1.1. Fares apply only for Carriage from the departure airport to the destination airport, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals. Your fare will be calculated in accordance with our tariffs applied for the date and route indicated in the ticket on the day your reservation is done.
4.1.2. If you book the flight directly at Small Planet and would like to change the date of the flight and/or the departure after the booking and before departure, depending on the chosen fare category, you may be entitled to a rebooking. A rebooking is possible if approved by us, provided that there are seats available on the requested flight and subject to the currently valid tariff conditions and fare restrictions. For these matters please contact us via telephone, fax, mail or e-mail (for contact details see www.smallplanet.aero), In case of rebooking we are entitled to charge the difference between the price of the fare originally booked and the higher fare at the time of the rebooking plus a rebooking fee in the amount as detailed in our currently valid tariff conditions (for fee details please see www.smallplanet.aero/en/passenger-information/1222#tickets-and-fares-1610). If you choose a rebooked flight at a cheaper fare, you will have to pay the higher fare of the original flight in full.
4.1.3. If you book the flight directly at Small Planet and would like to change the name of the passenger after the booking and not later than 48 hours before departure, depending on the chosen fare category, a name change may be possible via telephone, fax, mail or email (for contact details see www.smallplanet.aero) either free of charge or subject to a name change fee in the amount as detailed in our currently valid tariff conditions (for fee details please see www.smallplanet.aero/en/passenger-information/1222#tickets-and-fares-1610).
4.1.4. If you book the flight directly at Small Planet you may cancel a booked flight or other booked service (e.g. checked-in baggage, bike, sports equipment, extra-seat) directly at Small Planet, depending on the chosen fare category, by contacting us after the booking and not later than 48 hours before departure via telephone, fax, mail or email (for contact details see www.smallplanet.aero). Cancellation, refund and/or reimbursement requests will be processed subject to the currently valid tariff conditions and fare restrictions. Subject to the relevant fare category, in case of cancellation or no-show, either the carriage component of the fare paid may be refunded, or we may be entitled to claim the agreed remuneration less any expenses saved and/or possible alternative uses of the service booked plus a cancellation fee in the amount as detailed in our currently valid tariff conditions (for fee details please see: www.smallplanet.aero/en/passenger-information/1222#baggage-1236). If we charge you on the basis of a non-refundable fare, you are free to prove that no claim or a significantly reduced claim for remuneration or expenses has accrued to us. 
4.1.5. We shall be entitled to make the refund to the person named on the Ticket or to the person who paid for the Ticket, provided that satisfactory proof of such payment is submitted to us. Refunds made to any person who submits a Passenger Coupon and an unused Flight Coupon and considers himself/herself to be the person entitled to the refund shall be considered duly made. Refunds made according to this article releases us from liability of making a refund for the Ticket and no other person is entitled to require any other refund for the same Ticket. We reserve the right to make a refund in the same manner and in the same currency as that used to pay for the Ticket, however, we reserve the right to refund the Ticket in another currency.
4.1.6. In the case of a bereavement of an immediate family member (spouse, civil partner, mother, father (including step parents), brother, sister (including step siblings), child (including step child), before intended travel we will, upon application made as soon as reasonably practicable but in any event by the proposed date of travel and accompanied by a copy of the applicable death certificate, make a refund in line with Article 4.1.4 and 4.1.5.
4.1.7. In the event of death or serious illness of a passenger making it impossible to travel, the reservations of the affected passenger and of persons travelling on the same booking reference may, at our discretion, be refunded or, as appropriate, modified by our waiving any restriction or fee on changing flights upon suitable documentary evidence produced to us in advance of the date of travel.

4.2. TAXES, FEES, AND CHARGES 

When purchasing the Ticket, the total fare shall include the net flight price and any additional taxes, fees, and charges imposed by government or other authority, or by the operator of an airport (e.g., airport fees). It is required to obtain your consent for any additional payment for additional services you may choose to purchase.  

4.3. CURRENCY 

Fares, taxes, fees, and charges are payable in the currency of the country in which the Ticket is issued, unless another currency is indicated by us or the Client during the payment or prior to payment.

4.4. EXTRA SERVICES AND ADDITIONAL FEES

In addition to the Carriage, to the extent available on the specific flight, we offer you a range of chargeable extra-services, such as carriage of special and sporting equipment, reservation of extra-seats, checked-in baggage, pre-booking of escort services for unaccompanied minors and carriage of pets. For more details regarding fees and charges please see www.smallplanet.aero/en/passenger-information/1222#baggage-1236.
 
5.1. RESERVATION REQUIREMENTS 

5.1.1. We or our Authorised Representative make reservations for the flights. If reservations are made by the Client, it provides us with the Lists of Passengers in accordance with the certain agreement entered into between us and the Client.
5.1.2. If you fail to pay in full the price of the Ticket by the date specified by us or our Authorised Representative (or if no date is specified, by the date of departure of the flight, or the outbound flight in the case of a booking for a return flight), we have the right to cancel your reservation for the flight after prior payment request. 

5.2. PERSONAL DATA 

5.2.1. We collect, process and use personal data to the extent necessary for the start, implementation and/or completion of the Carriage as well as, if the flight is booked through an Authorised representative, the underlying charter flight or block seat agreement with the Client, including any connected additional services. These data are collected, processed and used for contractual purposes by applying data processing systems. You agree that your personal data provided to us will be stored and used for the following purposes related to your travel: seat reservation and Ticket issue, provision of Carriage, and other related services, bookkeeping, accounting, and auditing purposes, migration and border control purposes, as well as security, health and safety, administrative, legal, customer care and for purposes of consideration of complaints in connection with your Carriage. Your personal data will not be used for marketing activities and market research without your prior permission.
5.2.2. We may and, in the cases established by the laws, must provide your personal data to competent state authorities. We shall process, store and use your personal data for the purposes stipulated in Article 5.2.1 or in other legally justified aims as well as transfer it to our affiliates, agents, state authorities (including authorities which prevent and combat acts of terrorism along with other international crimes), other carriers, providers of additional services (e.g. banks and other credit institutions) and the service - specified in Article 5.2.1 - providers only in the scope which is necessary for fulfilment of the purchased services. Passengers are entitled to unrestricted access to their personal data as well as its amendment. Privacy policy is available at www.smallplanet.aero.

5.3. SEATING 

Notwithstanding extra-seat reservation as an additional service offered within bookings made directly through Small Planet, we cannot guarantee any particular seat to you in the aircraft. We will refund you the seating price if the seat was changed by us unilaterally, unless this was necessary for government regulatory, operational, safety or security reasons, such as, but not limited to, a new seating assignment according to Article 7.3.5. In case the change was necessary due to reasons set in the previous sentence, we shall not be liable for any damages suffered by you due to that change, unless otherwise provided by mandatory law.
 
6.1. Check-in deadline is 40 minutes prior to the departure of the flight, unless the rules of the relevant airport or applicable legislation provide that check-in deadline is even earlier. Your journey will be smoother if you have enough time for check-in and other departure procedures. We reserve the right to cancel your flight reservation and refuse to carry you without providing any compensation if you fail to comply with the check-in deadlines indicated. You will be considered checked-in for the flight when a boarding pass is issued to you. 

6.2. You must be present at the boarding gate not later than 30 minutes prior to the departure. Information about your boarding gate is available from the airport information service. Make sure you follow the airport information about the time it may take for you to reach a respective boarding gate. If you arrive at your boarding gate later than specified in this sub-paragraph, you will not be permitted on board the aircraft and will not receive any compensation. 

6.3. We may cancel your seat reservation if you fail to be present at the boarding gate in time. After the boarding gate is closed, your boarding an aircraft is impossible. 

6.4. We assume no liability for any Damages, loss or expenses incurred due to your failure to comply with the provisions of Articles 6.1 to 6.3., i.e. if you failed to be present at check-in or at the boarding gate on time.
7.1. RIGHT TO REFUSE CARRIAGE

7.1.1. We are entitled to refuse to carry you and/or your Baggage in the cases stipulated in these Conditions of Carriage or if one or more of the following have occurred or we reasonably believe may occur: 
7.1.2.1. such action is necessary in order to comply with the requirements of applicable laws, regulations or orders, including, but not limited to, refusal of carriage due to restrictions of the entry or exit country in case of international flights; 
7.1.2.2. the Carriage of you and your Baggage may endanger or effect the safety, health or comfort of other Passengers or crew or endanger our and our Passengers’ property; 
7.1.2.3. your mental, emotional, or physical condition, including your impairment from alcohol or drugs, may endanger or effect the flight safety, aviation safety, yourself, Passengers, crew, our and our Passengers’ property or result in discomfort or prevent the crew from performing their duties; 
7.1.2.4. you have committed misconduct on a previous flight and/or you have been arranged for violation of aviation safety and we have reason to believe that such conduct may be repeated;
7.1.2.5. you have refused to submit to security checks or refused your belongings to be checked, or you avoid such checks;  
7.1.2.6. you carry Prohibited Items as specified in Article 8.3; 
7.1.2.7. you have not paid applicable fare, taxes, fees or charges related with the Tickets, also including non-payment of any additional fees for extra-services according to Article 4.4;
7.1.2.8. you have threatened, abused or insulted another Passenger, ground operation agent or a member of the crew or opposed the actions of ground operation agents or crew members;  
7.1.2.9. you have failed to follow legitimate requirements/instructions related, for instance, with safety and security, of our ground handling agents and members of the crew; 
7.1.2.10. during check-in, boarding and/or the flight you have endangered other Passengers, ground operation agents and members of the crew; 
7.1.2.11. you do not appear to have and/or fail to surrender upon request your valid personal travel documents, you may seek to enter a country through which you may be in transit or for which you do not have valid travel documents, destroy your travel documents during flight or refuse to surrender your travel documents to the flight crew when so requested, or if we have reasonable grounds to believe that you will not be permitted to enter the country of your destination or any other country through which you may be in transit; 
7.1.2.12. you cannot prove that you are the person named in the Ticket or on the List of Passengers;
7.1.2.13. you present a Ticket that has been issued unlawfully or you present a Ticket that has been reported as being lost or stolen or you present a Ticket that is counterfeited or damaged and it is not possible to identify the required data or you present a Ticket that has not been issued or replaced by us or our Authorised Representatives;
7.1.2.14. you are in breach of provisions regarding carriage of animals as set out in Article 8.9;
7.1.2.15. you are in breach of provisions regarding Baggage as set out in Article 8;
7.1.2.16. you do not comply with one or more of the requirements for Passengers in need of special assistance as set out in Article 7.3 (Infants, Unaccompanied minors, Expectant mothers, Passengers with handicaps or reduced mobility).

7.2. RIGHT TO REFUSE CARRIAGE WHEN THERE IS REASONABLE GROUND TO BELIEVE THAT THE PASSENGER ACQUIRED THE TICKET UNLAWFULLY 

If the Ticket has been paid electronically by a bank card that belongs to another person, we have the right to cancel your reservation for the flight and/or refuse to carry you, if: 
7.2.1. we have reasonable grounds to suspect that the Ticket has been acquired unlawfully using a bank card that belongs to another person and at check-in or upon our prior request, i.e. prior to the flight for which you have acquired the Ticket, you refuse or cannot specify the personal data of the owner of the bank card (first name, surname, and place of residence), the price of the Ticket, and other circumstances related to the acquisition of the Ticket; 
7.2.2. the Ticket has been acquired using a bank card that belongs to another person and you specified the personal data of the owner of the bank card (first name, surname, and place of residence), the price of the Ticket, and other circumstances related to the purchase of the Ticket, but refuse to sign an obligation to compensate us for the price of the Ticket(s) and any other loss arising therein, if it occurs that the Ticket has been unlawfully acquired using a bank card that belongs to another person; 
7.2.3 it is known that the Ticket has been acquired unlawfully using a bank card that belongs to another person, i.e. the owner of the card or the bank that has issued the card used for purchasing the Ticket informs us that his bank card has been used without the knowledge of the owner or by other unlawful means. 
CAUTION: If the Ticket(s) has(ve) been unlawfully acquired using a bank card that belongs to another person, we will always report this to the relevant law enforcement authorities. We take no responsibility for any of your losses if, as prescribed in the law, at the place of check-in you are detained by the law enforcement authorities. Any loss-arising from your unlawful actions will be claimed from you under the applicable law. 

7.3. SPECIAL ASSISTANCE 

The following provisions apply for different categories of Passengers in need of special assistance, such as: Infants (7.3.1.), Unaccompanied minors (7.3.2.), Expectant mothers (7.3.3.), Passengers with disabilities or reduced mobility (7.3.4.), Carriage on extra legroom seats (7.3.5.).

7.3.1. Carriage of Infants

7.3.1.1. The carriage of infants (children under two years of age) is permitted without its own seat on the lap of an adult.  In case an additional booked seat with child seat was approved for general use on aircraft, such child can sit in such seat, however, during take-off and landing a child must be seated on the lap of an adult. For further details regarding the carriage of infants and the list of approved child seats please see www.smallplanet.aero.
7.3.1.2. Only one infant is allowed per three seats, and a maximum of ten infants per flight is allowed (for flights from/to Poland and/or Lithuania, a maximum of twenty infants per flight is allowed).
7.3.1.3. The following baggage rules apply for infants without own seat: a buggy (in one piece) and a maximum of 10 kg free baggage are allowed as Checked baggage. In addition to the free hand baggage allowance passengers with infants may carry infant’s food for the flight. The general baggage rules including free baggage and hand baggage apply for the Carriage of Infants with additional booked seat.
7.3.1.4. We recommend not to fly with infants under 48 hours of age in order to avoid damage for their health.

7.3.2. Carriage of Unaccompanied Minors

7.3.2.1. The registration of a child between 5 and 13 years of age without parents or legal guardians accompanying him is defined as escort service for Unaccompanied Minors (UM Service). We offer an UM Service if the service is booked by the Passenger through the Client and then confirmed by us, or if the service is booked at Small Planet. The availability of the UM Service may be reduced in single cases, if more than four UM are booked for the same flight. We are entitled to charge an additional fee for the UM Service if registered directly at Small Planet (for more details please see the fee list in https://www.smallplanet.aero/en/passenger-information/1222#travelling-with-children-1441).
7.3.2.2. The UM Service can also be booked for minors between 13 and 15 years of age, provided the minors carry an official identification paper (passport, children’s passport or ID) with photograph, a birth certificate and, whenever required in certain countries, a written accompanying letter issued by the parents or legal guardians. For further details regarding the UM Service please see https://www.smallplanet.aero/en/passenger-information/1222#travelling-with-children-1441.
7.3.2.3. The UM Service shall be excluded for children under five years of age. Children under five years of age must always be accompanied by their parents or legal guardians. We are entitled to refuse the Carriage of unaccompanied children under five years of age.
7.3.2.4. When booking the UM Service, you must provide the contact data of the person handing over the Unaccompanied Minor to the check-in personnel as well as the person fetching the Unaccompanied Minor at the place of arrival. Furthermore, if you are booking the UM Service, you are obliged to comply with the Handling Advice for UM.
7.3.2.5. If you have booked the UM Service, we recommend to arrive at the airport at least two hours before the scheduled departure time, in order to plan enough time for the examination and check-in proceedings.

7.3.3. Carriage of Expectant Mothers

The Carriage of expectant mothers shall be subject to the following requirements, in order to avoid potential damages to their health:
7.3.3.1. A Carriage is admitted without any limitation until the 27. week of pregnancy.
7.3.3.2. A Carriage is allowed between the 28. and the 35. week of pregnancy, provided the expectant mother can provide a medical certificate allowing Carriage at the time of departure. The medical certificate must not be older than 7 Days (referring both to the date of the outbound flight as well as the date of the return flight), must be presented in English language (translation may be necessary) and must be valid throughout the whole journey.
7.3.3.3. A Carriage is not recommended during the 35. week of pregnancy. We will safeguard a due Carriage of the expectant mother in this phase of pregnancy, but, to the extent permissible by law, we shall not be liable for any damages caused to the mother’s or the unborn child’s health due to the Carriage.
7.3.3.4. A Carriage will be excluded starting from the 36. week of pregnancy.
7.3.3.5. In any case we recommend expectant mothers to turn to a doctor before starting a journey, in order to avoid any damages for the mother’s or the unborn child’s health.

7.3.4. Carriage of Passengers with Disabilities or Reduced Mobility

7.3.4.1. Passengers with disabilities or reduced mobility or their representative must contact us with details of any special assistance needs they may have on the day of booking through the Client or at Small Planet or as soon as such needs become known but at least forty-eight (48) hours prior to travel. We will then make all reasonable efforts to verify whether there is a reason which is justified on the grounds of safety which would prevent such Passenger being accommodated on the flight(s) concerned and, if so, make reasonable efforts to propose an acceptable alternative. 
7.3.4.2. In accordance with Regulation (EC) No. 1107/2006 we may refuse, on the grounds of disability or of reduced mobility to embark a disabled person or a person with reduced mobility only in order to meet applicable safety requirements or if the size of the aircraft or its doors makes the embarkation or carriage of that disabled person or person with reduced mobility physically impossible. Once any special assistance and needs have been accepted by us, we will provide embarkation and in-flight assistance in accordance with Regulation (EC) No. 1107/2006, and a disabled person or a person with reduced mobility who is denied embarkation on the grounds of his or her disability or reduced mobility and any person accompanying this person will be offered the right to reimbursement or re-routing as provided for in Regulation (EC) No. 261/2004 provided that all safety requirements are met.
7.3.4.3. In accordance with Article 4 (2) Regulation (EC) No. 1107/2006, we are entitled to demand that a Passenger with disabilities or reduced mobility must be accompanied by another person able to provide every assistance needed by this Passenger.
7.3.4.4. Carrying one (1) wheelchair per unaccompanied Passenger is permitted and must be registered in advance separately contacting us or together with the booking through the Client. Motorised wheelchairs may be carried only under certain restrictions due to the limited hold capacity. Wheelchairs must be handed out in a condition that ensures their safe handling and transportation. The Carriage of medical devices and mobility aids, including electrical wheel chairs, can be provided only if these have been registered 24 hours in advance, indicating dimensions and weight, if there is enough space on board and if the transport does not conflict with the relevant provisions on dangerous goods. Further details shall be provided upon registration.

7.3.5. Carriage on Extra-legroom Seats

The assignment of seats at the emergency exit (extra-legroom seats) is subject to special safety regulations under European law. Due to that, we are entitled to refuse to accept a booking for this category of seats in advance from the following groups of people for safety reasons, or to demand to change seats during the Carriage:
  • Expectant mothers
  • Children and infants (up to and including 12 years of age)
  • Passengers with handicaps or with reduced mobility or
  • Passengers carrying animals in the cabin.
  • Overweight passengers.
  • Passengers requiring assistance. 
8.1. BAGGAGE ACCEPTED FOR CARRIAGE, LIQUIDS, SPORTS BAGGAGE 

8.1.1. Baggage accepted for Carriage (Unchecked Baggage, Checked Baggage) must comply with the respective limitations for the size and weight of the Baggage and packaged in such a way that its secure transportation can be ensured. You may carry 20 kg (twenty kilograms) of Checked Baggage and 5 kg (five kilograms) of Unchecked Baggage unless otherwise is indicated during your reservation. Information about the limitations to the size and weight of the Baggage, requirements for special Baggage, and special fees and charges you can find in our website (www.smallplanet.aero) or ask the Clients.
8.1.2. You shall be responsible for proper packing the Baggage in such a way that the Baggage and all the objects contained in it will not be damaged during the transportation.
8.1.3. You shall be responsible for compliance with all relevant requirements under customs law in connection with your Baggage, in particular with regard to the settlement of potential custom duties.
8.1.4. Passengers departing from airports in the European Union or Switzerland (including connecting flights) are only allowed to transport liquids, pressurised containers, pastes, lotions and other gel-like substances up to a maximum amount of 100ml per item in their Unchecked Baggage. The maximum filling amount printed on the container applies when determining the amount of the substance in said container. All of these single containers must be packed in one transparent, re- sealable plastic bag with a capacity not greater than 1 litre. Only one plastic bag per person is allowed. During security checks prior to departure, liquids, gels and aerosols must be separated from the Unchecked Baggage and presented to the security personnel. The Carriage of prescribed medication and baby food is not subject to limitations, however, you must provide suitable evidence regarding the necessity of carrying these products. Special rules apply to prescribed medication and baby food, which can be obtained from Small Planet at https://www.smallplanet.aero/en/passenger-information/1222#! or the Client. Some non-EU states have issued similar regulations.
8.1.5. Sports Baggage must be packed separately. We recommend that sports Baggage should be packed in sturdy packing and it must be recognisable as such at check-in. We are not liable for any damage to sports equipment or baggage containing it if it was demonstrably caused by inadequate packing. For more details please check the special baggage carriage rules as described on our website https://www.smallplanet.aero/en/passenger-information/1222#baggage-1236 . 
8.1.6. Additional provisions shall apply for the following sports Baggage items: 
  • If the baggage contains diving equipment, the weight-belts must be transported without weights and compressed air bottles must be empty. Diving lamps must be carried with the heat-creating element or battery packed separately, in order to prevent it switching on during transport. All removed batteries must be secured against short-circuiting. 
  • Bicycles with an auxiliary motor or electric motor are deemed to be dangerous goods and are excluded from carriage as baggage. Special conditions apply for bicycles for disabled passengers and therapeutic and wheelchair bicycles (see Article 7.3.4.4). 
  • Golf trolleys with lithium batteries/accumulators are deemed to be dangerous goods and are excluded from carriage as baggage. 
Information regarding size and weight restrictions on sports and special Baggage, as well as requirements for special Baggage and additional surcharges are available on our website https://www.smallplanet.aero/en/passenger-information/1222#baggage-1236 or can be received on demand from the Client.

8.2. EXCESS BAGGAGE OR NON-COMPLIANCE WITH SIZE LIMITATIONS 

8.2.1. If the weight of your Baggage exceeds the weight limits for Checked Baggage, we have the right (without assuming any liability for refused Baggage) to refuse to carry such Baggage or accept to carry the Baggage (or part thereof) if you pay additional fee for excess Baggage. All information about the fees for excess Baggage will be provided to you by us (https://www.smallplanet.aero/en/passenger-information/1222#baggage-1236) or the Client.
8.2.2. If the size of your Baggage does not comply with our size limitations we have the right (without assuming any liability) to refuse to carry such Baggage.

8.3. ITEMS PROHIBITED ON BOARD OF THE AIRCRAFT (as items carried by the Passengers or as Baggage)

8.3. Prohibited items: 
8.3.1. The following items are prohibited from being carried in Unchecked Baggage in safety areas nor on board of the aircraft:
(a)    guns, firearms and other devices that discharge projectiles — devices capable, or appearing capable, of being used to cause serious injury by discharging a projectile, including:
  • firearms of all types, such as pistols, revolvers, rifles, shotguns,
  • toy guns, replicas and imitation firearms capable of being mistaken for real weapons, component parts of firearms, excluding telescopic sights,
  • compressed air and CO 2 guns, such as pistols, pellet guns, rifles and ball bearing guns, signal flare pistols and starter pistols,
  • bows, cross bows and arrows, harpoon guns and spear guns,
  • slingshots and catapults;
(b)    stunning devices — devices designed specifically to stun or immobilize, including:
  • devices for shocking, such as stun guns, tasers and stun batons,
  • animal stunners and animal killers,
  • disabling and incapacitating chemicals, gases and sprays, such as mace, pepper sprays, capsicum sprays, tear gas, acid sprays and animal repellent sprays;
(c)    objects with a sharp point or sharp edge — objects with a sharp point or sharp edge capable of being used to cause serious injury, including:
  • items designed for chopping, such as axes, hatchets and cleavers,
  • ice axes and ice picks, razor blades,
  • box cutters,
  • knives with blades of more than 6 cm,
  • scissors with blades of more than 6 cm as measured from the fulcrum, martial arts equipment with a sharp point or sharp edge,
  • swords and sabres;
(d)    workmen’s tools — tools capable of being used either to cause serious injury or to threaten the safety of aircraft, including:
  • crowbars,
  • drills and drill bits, including cordless portable power drills,
  • tools with a blade or a shaft of more than 6 cm capable of use as a weapon, such as screwdrivers and chisels,
  • saws, including cordless portable power saws, blowtorches,
  • bolt guns and nail guns;
(e)    blunt instruments — objects capable of being used to cause serious injury when used to hit, including:
  • baseball and softball bats,
  • clubs and batons, such as billy clubs, blackjacks and night sticks, martial arts equipment;
(f)    explosives and incendiary substances and devices — explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including:
  • ammunition,
  • blasting caps, detonators and fuses,
  • replica or imitation explosive devices,
  • mines, grenades and other explosive military stores, fireworks and other pyrotechnics,
  • smoke-generating canisters and smoke-generating cartridges, dynamite, gunpowder and plastic explosives.

A detailed list of all prohibited items on board is available as Attachment 4-C to the Regulation (EU) Nr.2015/1998.

8.3.2. The following items are generally prohibited from being carried in Checked Baggage, Unchecked Baggage or on board of the aircraft: 
a) explosives and incendiary substances and incendiary devices which may endanger the security of the aircraft or individuals  or property on board of the aircraft, including petrol lighters (Passengers may carry 1 gas lighter with them), camping ovens and cartridges containing flammable liquid, and also including, but not limited to, firearms and ammunition, unless these satisfy the requirements of Articles 8.3.2 and 8.3.3, blasting caps, detonators and fuses, mines, grenades and other explosive military stores, fireworks and other pyrotechnics, smoke generating canisters and cartridges, dynamite, powder and plastic explosives;   
b) items the Carriage of which is prohibited by the applicable laws and other regulations of the country of origin or destination; 
c) items which, considering the type of the aircraft, are unsuitable for Carriage due to their weight, size, form or other characteristics that may endanger security and safety; 
d) other items which are likely to endanger the security of the aircraft or persons or property on board of the aircraft and are specified in the following provisions regarding dangerous goods: International Civil Aviation Organisation (ICAO) Technical Instructions for Safe Transport of dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, table 2.3A, Regulation (EC) No. 2015/1998 replacing Regulation (EC) No. 185/2010 of the Commission, and in our rules. If you have any queries about the carriage of dangerous goods in the first instance please consult our website (https://www.smallplanet.aero/en/passenger-information/1222#baggage-1236) or, where appropriate, the Client. 

Aviation security officers may refuse to admit a Passenger in the limited access area and/or aircraft cabin who is carrying a suspicious looking item or refuses to carry such an item as Checked Baggage.  

8.3.3. The following items are prohibited from being carried in Checked Baggage, but may be carried as Unchecked Baggage on board of the aircraft:
a) separate lithium batteries or rechargeable lithium batteries (as commonly used in electronic consumer goods, e.g. laptops, mobile phones, watches, cameras etc.) may only be carried in cabin baggage, if individually secured against short-circuiting. No more than two separate lithium batteries or rechargeable batteries with a maximum rating of 160 Wh may be carried as spare batteries for electronic consumer goods. Small Planet’s prior consent must be obtained if separate batteries or rechargeable batteries with an individual rating of between 100 Wh and 160 Wh are to be carried on board; 
b) e-cigarettes and other tobacco derivatives can only be carried in hand baggage or on Passenger’s person.

8.3.4. We recommend not to include in your Checked Baggage fragile or perishable items or items having a special value, such as money, keys, medicines, medical documents, glasses, sunglasses, cameras, video cameras, and other valuable electronic or technical equipment and their auxiliary parts, computers, personal electronic devices, telephones, mobile telephones, batteries of electronic equipment, jewellery, precious metals, precious and semi-precious stones, music instruments, securities, or other valuables, valuable pieces of art, business documents, passports and other identification documents, or samples. In case you contravene these recommendations and include fragile or perishable items or items having a special value or personal items as Checked Baggage, this may be considered as your contributory negligence with regard to any Passenger claims, and may even lead to an exemption of liability for the benefit of Small Planet.

8.3.5. If, despite being prohibited, any items referred in Articles 8.3.1, 8.3.2, 8.3.3, 8.3.4 are included in your Baggage, we take no responsibility for any loss or Damage to such items. 

8.3.6. The applicable law may prescribe other restrictions to the Checked and Unchecked Baggage. 

8.4. RIGHT TO REFUSE CARRIAGE 

8.4.1. We will refuse to carry as Baggage any items referred in Article 8.3., and refuse further carriage of any such items upon discovery.
8.4.2. We may refuse carry as Baggage any item not suitable for Carriage due to its size, form, weight, content, other characteristics that may affect the safety of the flight, smooth working of the crew, or comfort of the Passengers. 
8.4.3. We may refuse to carry the Baggage if it is not suitably and safely packed in suitable containers. 
8.4.4. By giving you prior notice, we may carry your excess Checked Baggage on the later flights without paying any compensation for such delay.  
 
8.5. RIGHT TO SEARCH 

8.5.1. For reasons of safety and security we may request that you permit a search, scan, and/or check of your Baggage. If you are not available, in case of reasonable suspicion, your Baggage may be searched in your absence for the purpose of determining whether your Baggage contains any Prohibited Items specified in Article 8.3. In the event a search or scan causes Damage to you or your Baggage, we shall not be liable for such Damage, unless it is due to our negligence or wilful misconduct and unless otherwise provided according to mandatory law.   
8.5.2. If you are unwilling to comply with such request we may refuse to carry you and your baggage. In the event of that search or scan causes Damage to you, or an x-ray or scan causes damage to your Baggage, we shall not be liable for such damage unless due to our negligence or wilful misconduct and unless otherwise provided according to mandatory law.

8.6. CHECKED BAGGAGE 

8.6.1. Upon delivery to us of your Baggage, which you wish to check in, we will take custody of it and issue a Baggage Identification Tag for each piece of your Checked Baggage. 
8.6.2. We recommend to have your first name and surname or other personal information affixed to every piece of Checked Baggage. 
8.6.3. If the weight of your Checked Baggage carried without an additional fee is not entered in the Baggage Check and no charges for excess Baggage have been paid, it will be considered that the total weight of your Checked Baggage does not exceed 20 kg (twenty kilograms), unless specified otherwise. In addition, a maximum of 10 kg free baggage allowance and also a buggy (in one piece) shall be permitted for the Carriage of infants without own seats.

8.7. UNCHECKED BAGGAGE (HAND LUGGAGE)

8.7.1. The Unchecked Baggage that you carry onto the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the cabin. If your Unchecked Baggage cannot be stored in this manner or it is of excessive weight or for any other reason is considered unsafe, it must be carried as Checked Baggage. We have specified maximum dimensions and weight for Baggage that you carry onto our aircraft and at your request, we or the Client will provide you with the information or you can find it on our website https://www.smallplanet.aero/en/passenger-information/1222#baggage-1236.  
8.7.2. Items not suitable for Carriage in the cargo department (e.g., sensitive music instruments) and items that do not meet the requirements stipulated in Article 8.7.1, will be accepted for Carriage in the cabin compartment only if after your advanced notice we have confirmed it. 

8.8. COLLECTION AND DELIVERY OF CHECKED BAGGAGE  

8.8.1. You are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover. Should you fail to collect the Baggage immediately after the flight, we may charge you a storage fee. Should you fail to collect your Checked Baggage within three (3) months of the time it is made available, we may handle/dispose of it at our discretion without any liability to you. 
8.8.2. Only the bearer of the Baggage Check is entitled to collect the Checked Baggage marked with the Baggage Identification Tag. 
8.8.3. If a person claiming Checked Baggage is unable to produce the Baggage Check and identify the Baggage by means of the Baggage Identification Tag, we will deliver the Baggage to such person only on condition that s/he established to our satisfaction his/her right to the Baggage. 

8.9. ANIMALS

We agree to carry your animals if all of the following conditions are satisfied:
8.9.1. You are only entitled to carry the animal if, for safety and capacity reasons, the planned Carriage is registered timely under Article 8.9.2, it is in compliance with the requirements under Articles 8.9.3 to 8.9.11, and we have provided our consent with the Carriage of the animal before departure.
8.9.2. You must register the planned Carriage of an animal during the booking or at the latest 48 hours prior to departure date, either at Small Planet under https://www.smallplanet.aero/en/passenger-information/1222#pets-1454 or at the Client from which the journey is booked.
8.9.3. You are responsible for compliance with the existing regulations regarding the transportation of animals, such as, but not limited to, compliance with the Regulation (EU) No. 576/2013 on the non-commercial movement of pet animals. Further information is available under https://www.smallplanet.aero/en/passenger-information/1222#pets-1454 or at the Client. 
8.9.4. You must ensure that your animals: dogs, cats, household birds, and other pets are properly placed into the special closed, leak proof and escape-proof containers intended for such transportation during the Carriage in the cabin or in the hold. Animals must be kept in the containers during the entire flight. Animals must be accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit. If you fail to present the above indicated documents at our request, we will refuse to carry your animal. Additional conditions for the Carriage of animals may apply, which we or the Client will provide you with at your request. 
8.9.5. On receipt of our consent, the animal satisfying all the applicable requirements is accepted for Carriage in the aircraft cabin or in the hold for an additional fee set by us according to Article 4.4. 
8.9.6. Animals whose total weight together with the container does not exceed 8 (eight) kilograms may be transported in the cabin of the aircraft. The dimensions of the container of the animal transported in the cabin of the aircraft may not exceed the following dimensions: 48 cm x 33 cm x 29 cm. Animals transported in the cabin of the aircraft may not occupy a separate passenger seat, but must be placed under the seat in front of you. 
8.9.7. Guide dogs having special certificates certifying that they have completed special training and having all the documents listed in Article 8.9.4 accompanying Passengers with impaired vision or hearing are carried in the cabin of the aircraft without imposing any weight or dimension restrictions. Guide dogs are not subject to the requirement of being placed in a container; however, if a guide dog is not placed in a container, it must wear a muzzle and be held on a lead during the entire flight. Guide dogs may not occupy a separate passenger seat. At the request of a Passenger travelling with a guide dog, the guide dog may be carried as Checked Baggage as well (in which case the guide dog must be placed in a special container and is subject to the weight restrictions specified in Article 8.9.5 or 8.9.6). Guide dogs are not subject to payment of any fees set by us.
8.9.8. In any case, including the cases listed in Article 8.9.7, the total number of animals present in the cabin of the aircraft may not exceed three. 
8.9.9. In cases where the Carriage of an animal is not subject to the liability provisions of the Conventions, we may not be held liable for any injury, illness or death of the animal which we have agreed to carry, unless such events are attributable to our wilful misconduct, gross negligence or whenever provided by mandatory law. In any case, we assume no liability for the illness or death of the animal which was determined by the animal’s health condition or behaviour or any other factors beyond our control.  
8.9.10 We assume no liability for any animal not having all the necessary entry, exit, health and other documents relating to the animal's entry into or transit through any country, state or territory and the person accompanying the animal will be required to reimburse us for any fines, Damages, losses, expenses or other costs asserted by authorities or third parties. 
 
9.1. The flight times communicated by us or by the Client may change after the booking within the extent permitted by law. We or the Client shall inform you about the scheduled departure time. In any case, just for the sake of good order and regardless of our obligation to inform you properly, we recommend you to contact us or the Client in due time and ask for the scheduled departure time

9.2. We or our Authorised Representative (depending where you purchased the Ticket) will notify you of the scheduled flight time, and will notify you of any such changes using your specified contact details. 

9.3. If your flight is cancelled or the departure time is delayed for over three hours, and this is unacceptable to you, you may contact Small Planet or Authorized Representative. If we are not able to provide an adequate air carriage and the statutory requirements are met, you may be entitled to a refund for all monies paid in respect of the time changed flight.    

9.4. If we are unable to provide Carriage as previously confirmed by booking confirmation, we may provide compensation to those Passengers denied boarding on our flights in accordance with applicable law. If you are denied boarding we will provide you with the text stating your rights, particularly with regard to compensation and assistance.

9.5 Except as otherwise provided by the Convention or Regulation (EC) No. 261/2004, if we cancel a flight, fail to operate a flight reasonably according to schedule or cease to operate a route, we shall, at your option, either:
9.5.1. carry you at the earliest opportunity on another of our scheduled services on which space is available between the same routing points or, alternatively and exceptionally, and subject to specific agreement with you and to the exclusion of any other obligation, arrange for you to travel on one or more of our scheduled flights without making any additional charge either (i) via another airport served by us to your destination airport or (ii) from an alternate airport served by us to your destination airport or (iii) from your airport of origin to an alternate airport served by us within the same country as your original destination or (iv) from an alternate airport served by us to an alternate destination airport within the same country as your original destination; or
9.5.2. carry you on the same route to your final destination at a later date at your convenience subject to seat availability; or
9.5.3. make a refund in accordance with the provisions of the Regulation (EC) No. 261/2004.

9.6. If your flight is cancelled or delayed for at least three hours, we will provide you with the text stating your rights, particularly with regard to compensation and assistance.

9.7. If you book the flight directly from Small Planet Airlines, you may cancel the booked flight and/or other booked service (e.g. checked-in baggage, bike, sports equipment, extra-seat) after you were informed about scheduled time changes greater than 3 hours for this booking by contacting us via telephone, fax, mail or email (for contact details see www.smallplanet.aero) not later than within 48 hours from the receipt of such information.
10.1. GENERAL 
10.1.1. Passengers are obliged to follow the instructions of the cabin crew during the whole Carriage.
10.1.2. Passengers must behave in a way that the safety and security of the aircraft, of the persons and property on board is not harmed, that no damages to things and/or persons occur, and that other persons on board are not threatened, abused or insulted.
10.1.3. It is strictly forbidden to smoke (also electronic cigarettes), use alcoholic drinks which is not provided by the cabin crew, use drugs or other psychotropic or other toxic substances during the Carriage aboard the Small Planet aircraft.   
10.1.4. If the aircraft crew have reasonable suspicion that you are under the influence of alcohol, they are entitled to refuse to sell or restrict the use of alcoholic drinks to you. 
10.1.5. If, in the opinion of our cabin crew, you conduct yourself in such a way that you endanger the aircraft or any person or property on board, hinder the crew or fail to comply with any instructions of the crew, especially instructions regarding smoking or alcohol or drugs consumption, or if you behaviour causes discomfort, inconvenience, Damage or injury to other passengers, the crew or the property, we may take such measures as we reasonably consider necessary to prevent the continuation of such behaviour, including restriction of your freedom. You can be disembarked or refused to be carried any further at any place, prosecuted for your actions on the aircraft. 
10.1.6. If, due to your behaviour that is prohibited hereof we have reasonably decided to land in other destination than the specified destination, you will have to pay all costs related to such forced landing of the aircraft. 

10.2. PORTABLE ELECTRONIC DEVICES 
10.2.1 Small portable electronic devices (weighing less than 1 kilo), such as, but not limited to, mobile phones, tablets, e-books, may be used during all stages of a flight if flight mode is selected or if all send- and receive-functions are deactivated. For safety reasons, laptops and larger portable electronic devices must be stowed during taxi, take-off and landing or at any other time as requested by the Captain.
10.2.2. Any device that transmits or receives communications whichdoes not have a flight mode, must be switched off for the duration of the flight.
10.2.3. The operation of hearing aids and heart pacemakers is permitted.

10.3. ONBOARD PHOTO AND VIDEO POLICY
Small Planet strives to provide you with a safe and pleasant travel experience. The use of any device for photography or audio and/or video recording on board of the aircraft are only permitted if third party rights (passengers, crew) or flight safety/security are not affected. Any photography or recording of other customers or airline personnel without their express prior consent is strictly prohibited.
11.1. GENERAL 
11.1.1. You are responsible for obtaining all the required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit.   
11.1.2. We shall not be liable for any consequences to any Passenger arising from your failure to obtain the required documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.

11.2. TRAVEL DOCUMENTS 
Prior to travel, you must present to us, our Authorized Representatives, employees, agents or other representatives all entry, exit, health and other valid documents required by law, regulations, orders, demands of the countries concerned. We are entitled to make and retain copies of these documents or retain the information contained in such documents. We reserve the right to refuse to carry a Passenger who fails to comply with the applicable law, regulations, orders or demands and related to the entry to another country or if there is suspicion that his/her travel documents are not in order or if s/he prevents us from making copies of the documents or in any other way retain the data available in the relevant documents. 

11.3. REFUSAL OF ENTRY 
If you are denied from entry into a country due to immigration inadmissibility, you will be responsible for paying any fine or charge levied against us by the authorities concerned, and for the cost of transporting you from that country back to your point of origin or elsewhere. The fare collected for your Carriage to the point at which you were denied from entry will not be refunded. We will not refund any flight you are unable to use as a result of your refused entry.

11.4. PASSENGERS' LIABILITY FOR FINES, DETENTION COSTS ETC. 
If we are required to pay any fine or penalty or incur any expenditure through your failure to comply with laws, regulations, or directives, rules, instructions, requirements and/or travel requirements of the relevant country, or if you are unable to produce the documents required, you will be required to reimburse us any amount so paid or expenditure so incurred. We may apply towards such payment or expenditure the value of any unused flights, or any of your funds in our possession e.g. gift vouchers, credit vouchers, etc.  

11.5. CUSTOMS INSPECTION 
You must attend any inspection of your delayed and/or delivered on time Checked and/or Unchecked Baggage by the customs or other authorities upon demand. We are not liable for any loss or Damage suffered by you in the course of such inspection or through your failure to comply with this requirement. 

11.6. SECURITY INSPECTION 
11.6.1. You must submit to any security checks of your person or Baggage, since passenger and Baggage security inspection constitutes a major prevention measure aimed to assure aviation safety which is applicable to all Passengers and Baggage and grants the right to go aboard the aircraft.  
11.6.2. We are not liable for any loss or Damage suffered by you if it is caused due to our refusal to carry you because we have reasonable grounds to believe that your Carriage will be in breach of the rules, requirements, orders or instructions of the relevant country of origin/destination/transit or any other applicable law.
11.6.3. We shall not be liable if due to the security inspection or detention you miss your flight. In this case, the flight that you are late for will not be refunded.
11.6.4. Payments must be authorized by the cardholder named in the booking. We withhold the right to cancel your booking without prior notice if we reasonably suspect that you or the cardholder are associated with any kind of fraudulent activity.  Such suspicion may be based on the following activities:
11.6.4.1. You cannot provide, when questioned, contact information for the cardholder so that we may carry out security checks;
11.6.4.2. The cardholder did not authorize the payment and claims that the booking is fraudulent;
11.6.4.3. There has been previous fraudulent activity/chargebacks by you or the cardholder;
11.6.4.4. Information given while booking is erroneous/inadequate/inconsistent/linked to fraudulent behavior;
11.6.4.5. There have been multiple payment attempts with inconsistent data entered.
12.1. GENERAL

Our liability is determined in these Conditions of Carriage. Our liability provisions are as follows: 

12.1.1. Carriage performed under these Conditions of Carriage is subject to the liability rules of the Conventions even if the Carriage is not international Carriage to which compliance with the Conventions is binding, unless otherwise stipulated in these Conditions of Carriage. 

12.1.2. The following additional liability provisions for Carriage are applied: 
12.1.2.1. Any liability for Damage will be reduced to the extent caused or contributed to by your negligence (whether any act or omission). 
12.1.2.2. We will be liable according to existing laws only for Damage occurred during Carriage on flights or flight segments operated by us and this is specified in the Ticket. 
12.1.2.3. We will not be liable for Damage arising from compliance with the law, regulations, or legal acts or for Damage arising from your non-compliance with the same. 
12.1.2.4. We shall be liable only for restorable indemnified Damage incurred by you the value of which was proved by documents with legal power and/or other lawful evidences.  
12.1.2.5. We are not liable for any illness, injury, disability or death attributable to your age, existing mental and physical condition or any deterioration in the same. 
12.1.2.6. Extent of our liability for damage incurred by you shall depend on appropriate documents submitted by you, proving the amount of factual damage, for example items purchase receipts with the price and date of purchase of items are specified.  In case of liability for baggage, we have the right to deduct depreciation. Depreciation shall apply not only to suitcase or travel bag but also to all your items in the suitcase or travel bag. 
12.1.2.7. The contracts of Carriage, including these Conditions of Carriage, exceptions or liability limits shall apply to our Authorised Representatives including agents, servants, employees, and other representatives acting on our behalf to the same extent as they apply to us. The total amount recoverable from us and our Authorised Representatives, agents, servants, employees, and other representatives shall not exceed our own liability, if any. 
12.1.2.8. Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability under the Conventions or other applicable law unless otherwise expressly stated. 

ARTICLE 12.2 LEGAL NOTICES 

Information in accordance with the Annex to Regulation (EC) 889/2002 amending Council Regulation (EC) 2027/97 on air carrier liability in the event of accidents („Montreal Convention“): 
Air carrier liability for Passengers and their baggage: This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention. 
Compensation in the case of death or injury: There are no financial limits to the liability for Passenger injury or death. For damages up to 113 110 SDRs (approximate amount in local currency) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault. 
Advance payments: If a Passenger is killed or injured, the air carrier must make an advance payment to cover immediate economic needs within 15 days of the determination of the person entitled to compensation. In the event of death, this advance payment shall not be less than 18,096 SDRs (approximate amount in local currency). 
Passenger delays: In the event of Passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for Passenger delay is limited to 4 694 SDRs (approximate amount in local currency. 
Baggage delays: In the event of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1 131 SDRs (approximate amount in local currency. 
Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or damage to baggage up to 1 131 SDRs (approximate amount in local currency). In the case of checked baggage, it is liable even if not at fault, unless the baggage was already defective in advance. In the case of unchecked baggage, the carrier is liable only if at fault. 
Higher liability limit for baggage: A Passenger can demand a higher liability limit by making a special declaration when checking in at the latest and by paying a supplementary fee. 
Complaints pertaining to baggage: If the baggage is damaged, delayed, lost, or destroyed, the Passenger must report this to the air carrier in writing as soon as possible. In the event of damage to checked baggage, the Passenger must report this in writing within 7 days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the Passenger's disposal. 
Liability of contracting and actual carriers: If the air carrier actually performing the flight is not the same as the contracting air carrier, the Passenger has the right to address a complaint or to make a claim for damages against either or both of these. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier. 
Time limit for action: Any action in court to claim damages with respect to baggage must be brought within 2 (two) years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Any action in court to claim damages other than reagarding baggage must be brought within 1 (one) year from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the information: The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the European Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States." 
If the person collecting the baggage accepts any item of checked-in baggage without reservation, this action shall establish the disputable presumption that it has been delivered undamaged in accordance with the document of carriage. The Airline’s liability is in all cases limited to proven damage. The damage to be compensated can reduce in the event of contributory fault. In addition, please refer to the liability provision in article 20 of the Montreal Convention. 
Information in accordance with regulation (EC) 261/2004 („Passenger Rights Regulation“): 
This information summarises the regulations relating to the liability of EU airlines to be applied by those airlines in accordance with the legal provisions of the Community under the Passenger Rights Regulation in the event of a cancellation, flight delay, and/or refusal to transport. The regulation only applies if the Passenger is in possession of a confirmed booking for the relevant flight, has arrived in good time to check in at the specified time (except in the case of the cancellation of the flight), and is travelling for a fare available to the public. Claims for compensation as listed below may be ruled out if the incident is due to extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken (for instance poor weather conditions, political instability, strikes, security risks, unexpected flight safety deficiencies). Similarly, the Passenger is not entitled to these benefits if he/she was excluded from the flight due to justifiable reasons e.g. related to health, general or operational safety, or inadequate travel documents. 
According to the regulation (EC) 261/2004, delays are deemed to be when the departure is delayed compared with the scheduled time of departure by at least 4 hours for flights above 3,500 km, 3 hours for flights between 1,500 and 3,500 km and flights above 1,500 km within the EU and 2 hours for flights up to 1,500 km. The Passenger is entitled to receive care and support services from the Airline if it is reasonably foreseeable that the flight will have a material delay. These services are limited to the provision of appropriate refreshments relative to the amount of waiting time and the opportunity for two short telephone calls, faxes or e-mails. Overnight accommodation will be provided if necessary at the discretion of the Airline. The Airline is not required to offer care or support services if this would further delay the departure. In the event of delays of more than 5 hours the Passenger is entitled to a refund for the Ticket relating to those sections of the journey (legs) that have not been completed, and for sections of the journey that have already been completed only to the extent that the flight, in view of the Passenger’s original travel plans, has become pointless, if appropriate in conjunction with a return flight to the first departure airport at the earliest possible opportunity. In the case of a voluntary or compulsory exclusion from the booked flight in the event of an overbooking, the Passenger is entitled vis-à-vis the Airline to care and support services and refunding to the extent already described. In addition, the Passenger will be offered alternative carriage to the final destination of the booked flight. This replacement carriage is to be carried out at the earliest possible time and at comparable terms. Subject to the availability of seats, the Passenger can instead also travel to his/her final destination at a later time or a time requested by him/her, whereby the costs for refreshments, hotel and transfer incurred as from the earliest offered replacement flight are then to borne by the Passenger. Passengers excluded from the flight against their will are, in addition, entitled to compensation (in cash, by cheque or bank transfer or, subject to their agreement, in the form of a voucher). The value of this payment is dependent upon the distance of the planned journey and the carriage offered alternatively. For flying distances of up to 1,500 km the compensation payment amounts to EUR 250, for flights between 1,500 and 3,500 km and flights within the EU above 1,500 km it is EUR 400 and for all other flights EUR 600. If the Passenger is offered an alternative flight, the arrival time of which for flights of up to 1,500 km is no later than 2 hours, for flights between 1,500 and 3,500 km no later than 3 hours and for all flights above 3,500 km no later than 4 hours after the scheduled arrival time of the originally booked flight, the compensation payment only amounts to 50% of the above-mentioned payment values, i.e. in other words EUR 125, EUR 200 and EUR 300 respectively. The Passenger has the same rights to alternative carriage, care and support service, and refunding and compensation payment as listed above, should the flight for which the Passenger has a confirmed booking be cancelled. The Passenger is not entitled to compensation payments if the flight is cancelled due to extraordinary reasons that could not have been prevented taking all reasonable actions. Similarly, there is no right to compensation payment in the event of the Passenger being informed about the cancellation at least 14 days before the booked departure, between 14 days and 7 days before the booked departure and departure of the flight offered alternatively no more than 2 hours before the original time of departure or arrival no more than 4 hours after the planned arrival time, or in the event of being informed about the cancellation less than 7 days before the departure and departure no more than 1 hour before the original time of departure or arrival no more than 2 hours after the planned arrival time. 
The competent authorities for complaints regarding the Passenger Rights Regulation are:
1) Lithuania: Civil Aviation Administration, Rodunes kelias 2, LT-02188 Vilnius
2) Poland: Enforcement: Civil Aviation Office, ul. Marcina Flisa 2, PL-02-247 Warszawa, Passenger Complaints: Commission on Passengers’ Rights, ul. Marcina Flisa 2, PL-02-247 Warszawa,
3) Germany: Luftfahrt-Bundesamt (LBA), Hermann-Blenk-Str. 26, 38108 Braunschweig, 

Please note: This information is required in accordance with Regulation (EC) 889/2002 and Regulation (EC) 261/2004. However, this information does not constitute the basis of a claim for damages, nor can it be used to interpret the provisions of the Montreal Convention. 
 
Passengers have the opportunity, in accordance with Article 20 (3) Regulation (EC) No. 996/2010, to designate a contact person on the www.smallplanet.aero website, providing the name, address and telephone number of that person, who shall be notified in the event of an aircraft accident. This information is not associated with the booking, will only be used for this purpose and will be deleted 48 hours after the flight date. The information has to be re-entered in the event of a rebooking.
14.1. NOTICE OF CLAIMS 
14.1.1. If a person holding a Baggage check-in receipt at the collection of Checked Baggage does not make any complaints, it shall serve as a sufficient evidence that the Baggage was delivered in good condition and in accordance with these Conditions of Carriage, unless otherwise is proven by you.  

14.1.2. If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify as soon as you discover the Damage and, no later than within seven (7) Days of receipt of the Baggage. If you wish to file a claim or an action regarding a delay to the delivery of Checked Baggage, you must notify us within twenty-one (21) Days of the date the Baggage is delivered to you. All such notifications must be made in writing. For further details please see the legal notices set out in the Montreal Convention (see Article 12.2).

14.2. LIMITATION OF ACTIONS 
Any right to Damage shall be lost if an action is not brought within two (2) years of the date of arrival to the place of destination which had to be reached by the aircraft according to the timetable or from the day, on which the trip was ceased. The method of calculating the period of limitation shall be determined by the legal acts of the court where the case is heard. 

14.3. HANDLING OF PASSENGER CLAIMS 
Any claim filed to us will be examined following the procedure established by our internal regulations, in accordance with the binding requirements of applicable legal acts. 
 
15.1. Carriage of you and your Baggage shall be subject also to other regulations related with safety, punctuality and Passengers‘ comfort. Regulations regarding Carriage of independently travelling children, disabled passengers, pregnant women and ill passengers, restrictions on use of electronic appliances and items, carriage of dangerous items, restrictions on consumption of alcoholic drinks and coming on board, procedures of compensation for refusal to carry and other compensations shall also apply. 

15.2. Procedures and clauses of the above-listed regulations shall be provided to you by us or the Client upon your request.  

15.3. In case one or more provisions of these Conditions of Carriage are considered invalid, the validity of the remaining provisions shall remain unaffected.

15.4. Our Conditions of Carriage can be amended in writing exclusively by us. The last amendments of our Conditions of Carriage announced shall be effective. 

15.5. Conditions of the Carriage and any disputes thereof are governed by the applicable law. 

15.6. We are a ‘point-to-point' airline. We therefore do not offer, and cannot facilitate, the transfer of passengers or their baggage to other flights, whether operated by ourselves or by other carriers.
16.1. Customers purchasing tickets directly from us paying for their flights with a credit card, MasterCard Prepaid card, PayPal or an American Express card will incur an applicable fee of the total transaction value which shall be indicated during your reservation and included as part of the total fare.

16.2. Owing to the high costs of security and administration, we do not accept cash for fares, taxes, fees or charges for carriage of excess baggage and sporting equipment. Some airports may have local arrangements for the acceptance of cash and will often accept major debit cards issued in their country. Passengers intending to pay for these items at the airport should contact the airport in advance to determine if the airport will accept cash and/or which debit cards are acceptable as a form of payment. Passengers who pay for their flights with a credit card billed in a currency other than the currency of the country from which the flight departs will be charged in the currency of issue of the credit card, inclusive of a ‘foreign user’ charge but you can check the actual amount to be billed in the currency of your card prior to payment being made.
The title of each article of these Conditions of Carriage is used for convenience only, and shall not be used for the interpretation of the text. 

ISSUED: 1 March 2017