Delayed, damaged or lost baggage
- If your checked baggage does not arrive on the same flight or it is damaged, please report about it immediately after the flight to the Lost & Found office at the airport of arrival. You will get a copy of Property Irregularity Report (PIR) in case of delay of your baggage, a copy of Damaged Property Report (DPR) in case of damage.
- When your delayed baggage will be located, you will be informed about it and offered to arrange the delivery time.
- A written complaint about damage to checked baggage has to be submitted to Small Planet Airlines at once when noticed and at the latest within seven (7) days from the receipt of the baggage.
- A written complaint about delayed baggage has to be submitted to Small Planet Airlines within twenty one (21) days from receipt of the baggage.
- You are required to submit the following documents together with the claim: copy of boarding pass, copy of ticket, copy of the baggage identification tag, copy of DPR or PIR and documents proving the value of damage, i.e. receipts of purchase of items, purchased due to luggage delay, list and documents providing the value of lost items.
- Claim must be submitted in writing within the indicated terms. Otherwise, i.e. not receiving the claim within the indicated terms, claims via the Small Planet Airlines are not possible.